Return & Refund Policy

Effective Date: September 30, 2026

At Bengal Sporting Goods, we want you to be satisfied with your purchase. If you are not completely satisfied, eligible items may be returned within 30 days of delivery in accordance with the policy below.

1. 30-Day Return Window

You may request a return within 30 calendar days from the date your order is delivered.

To be eligible for a return, the item must generally be:

• Unused.

• Unworn.

• Unwashed.

• In original condition.

• In the original packaging when applicable.

• Accompanied by all tags, accessories, manuals, and included items.

Items that show signs of use, wear, damage, washing, alteration, or misuse may not be eligible for a refund.

2. Return Authorization

Before sending an item back, please contact Bengal Sporting Goods to request a return authorization.

Please provide:

• Your order number.

• Your name.

• The item you would like to return.

• The reason for the return.

Do not send products back without first contacting us.

Unauthorized returns may be delayed or refused.

3. Return Shipping

Unless the item is damaged, defective, or incorrect due to an error by Bengal Sporting Goods, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping method and retaining your shipping receipt until your return has been processed.

Bengal Sporting Goods is not responsible for return packages that are lost or damaged in transit.

4. Refunds

Once your return is received and inspected, we will determine whether the item qualifies for a refund.

If approved, the refund will be issued to the original payment method.

Please allow additional time for your bank, credit card company, or payment provider to post the refund to your account.

Shipping charges are non-refundable unless otherwise stated or unless the return is the result of an error by Bengal Sporting Goods.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request:

• Your order number.

• Photos of the item.

• Photos of the packaging.

• A description of the issue.

If the claim is approved, Bengal Sporting Goods may provide a replacement, refund, or other appropriate resolution.

For approved damaged, defective, or incorrect-item claims, Bengal Sporting Goods may provide a prepaid return label when a return is required.

Please keep the item and original packaging until your claim has been resolved.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or customized items.

• Special-order merchandise.

• Clearance or final-sale items when clearly marked as final sale.

• Gift cards.

• Items that have been used, worn, washed, altered, or damaged after delivery.

• Items missing original packaging, tags, accessories, or components.

• Items that cannot be returned for health, hygiene, or safety reasons once opened.

• Products specifically identified as non-returnable on the product page.

These restrictions do not limit any rights you may have for defective or incorrectly supplied merchandise under applicable law.

7. Apparel and Wearable Products

Apparel must be returned in new, unworn, and unwashed condition with original tags attached.

Items with odors, stains, pet hair, signs of wear, washing, or other evidence of use may not qualify for a refund.

8. Sporting Goods and Equipment

Sporting goods and equipment must be returned in new and unused condition unless the product was received damaged or defective.

Products showing evidence of use, installation, assembly, play, practice, or modification may not be eligible for return.

All original accessories, parts, manuals, and packaging should be included.

9. Licensed Team Merchandise

Licensed merchandise featuring professional, collegiate, or other team logos may be returned within the 30-day return period if it meets the eligibility requirements of this policy.

Personalized or customized licensed merchandise may not be returnable unless it arrives damaged, defective, or incorrect.

10. Exchanges

If you need a different size, color, or item, please contact us regarding availability.

In some cases, the easiest way to complete an exchange may be to return the original item for a refund and place a new order.

Exchange availability is not guaranteed.

11. Incorrect Size or Customer Preference

Returns due to size, fit, color preference, change of mind, or similar customer preference are accepted within the 30-day return window when the item meets all return eligibility requirements.

Customers are responsible for return shipping costs in these situations.

12. Refund Deductions

A refund may be reduced or refused if an item:

• Is returned used or damaged.

• Is missing components.

• Has been altered.

• Is missing original packaging or tags.

• Is returned in a condition that prevents it from being resold as new.

Any deduction will be based on the condition of the returned item where permitted by law.

13. Refused or Undeliverable Packages

If an order is returned to Bengal Sporting Goods because:

• The customer refused delivery.

• An incorrect or incomplete address was provided.

• The package was unclaimed.

• Delivery could not be completed for reasons outside our control.

Any refund issued may be reduced by original shipping charges, return shipping costs, or carrier fees when permitted by law.

14. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be canceled once it has entered processing, fulfillment, or shipping.

If the order has already shipped, it will need to be handled as a return under this policy.

15. Lost Packages

If your package appears to be lost in transit, please contact us so we can review the shipment and determine the appropriate next steps.

If tracking shows the package as delivered, customers should first:

• Check around the delivery location.

• Check with household members.

• Check with neighbors.

• Confirm the shipping address.

• Contact the shipping carrier.

A package marked as delivered by the carrier is not automatically considered lost.

16. Refund Processing Time

Once an approved return is received and inspected, we will process the refund as soon as reasonably possible.

After the refund is issued, your financial institution may require additional business days before the funds appear in your account.

Processing times vary by bank and payment provider.

17. Refund Method

Approved refunds will generally be issued to the same payment method used for the original purchase.

If the original payment method is no longer available, we may contact you to determine an appropriate alternative when permitted.

18. Manufacturer Warranties

Some products may include a separate manufacturer warranty.

Manufacturer warranty claims may be subject to the manufacturer’s own policies and procedures and may fall outside this 30-day return policy.

We may direct customers to the applicable manufacturer when appropriate.

19. Abuse of the Return Policy

Bengal Sporting Goods reserves the right to refuse returns or restrict future returns in cases of suspected:

• Fraud.

• Excessive returns.

• Return abuse.

• Product substitution.

• Intentional damage.

• Other misuse of this policy.

This provision will be applied subject to applicable consumer protection laws.

20. Contact Us

If you have questions about a return, refund, exchange, damaged item, or order, please contact Bengal Sporting Goods through the contact information provided on our website.

Bengal Sporting Goods
Website: https://bengalsportinggoods.com/

Return Window: 30 days from delivery
Effective Date: September 30, 2026